Job title : Reservation Manager
Job Location : Lagos
Deadline : November 23, 2023
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- We are seeking a detail-oriented and customer-focused Reservation Manager to oversee our reservation system and ensure seamless booking experiences for our guests.
- He/She will be responsible for managing reservations, handling customer inquiries, and optimizing table turnover to maximize restaurant revenue.
- Strong organizational skills, excellent communication abilities, and a passion for providing exceptional guest service are essential for this role.
- Manage and maintain the restaurant’s reservation system, ensuring accurate and efficient booking processes.
- Handle guest inquiries and reservation requests via phone, email, and in-person.
- Coordinate with the floor staff and kitchen to optimize table assignments and ensure smooth service flow.
- Monitor reservation trends and guest preferences to anticipate staffing and inventory needs.
- Confirm and communicate reservation details with guests, including special requests and dietary restrictions.
- Maintain a database of guest information and preferences for personalized service.
- Implement and enforce reservation policies to manage no-shows and cancellations.
- Provide excellent customer service and resolve guest issues related to reservations.
- Previous experience and passion in a similar role within the restaurant or hospitality industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and accuracy in managing reservation information.
- Knowledge of restaurant operations and seating arrangements.
- Ability to work in a fast-paced environment and handle customer inquiries professionally.
- Availability to work evenings, weekends, and holidays as needed.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: email@example.com cc: firstname.lastname@example.org using the Job Title as the subject of the email.
- Hospitality / Hotel / Restaurant jobs
- Reservation Manager jobs