Qualifications:

• Bachelor’s degree or equivalent in Information Technology, Information or Business Sciences, Computer Science, or related fields.

Skills/Requirements:

• A minimum of 2 years work experience as a Reporting Analyst.
• Effective oral & written communication skills.
• Accuracy, attention to detail
• Sound analytical skills
• Proficiency in Microsoft Excel, Graphing, and Data Processing

Responsibilities:

• Collect and present accurate data to support informed decision making.
• Analyze data to identify trends, patterns, and insights.
• Create and generate regular reports, templates, dashboards, and ad-hoc analysis based on organizational needs, using tools like Microsoft Excel and any other reporting tool.
• Ensure the integrity and accuracy of data and generated reports through regular quality checks and validation processes.
• Work with databases to organize, store, and retrieve data efficiently.
• Gather and analyze customer feedback to identify trends.
• Monitor and evaluate customer interactions to maintain high service standards and identify areas for improvement.
• Develop and streamline customer support processes to ensure efficiency and effectiveness.
• Collaborate with different departments to understand their reporting requirements and tailor data outputs accordingly.
• Stay updated on industry best practices, tools, and technologies to enhance reporting efficiency and effectiveness.
• Address any issues related to reporting and troubleshoot discrepancies as they arise.
• Ensure reporting processes comply with relevant regulations and organizational policies.