Relationship Officer – SME is needed at Primera Africa Finance Group

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Primera Africa Finance Group’s Career and Recruitment Vacancy

Job title : Relationship Officer – SME jobs in Lagos

Job Location : Lagos

Deadline : November 30, 2021

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Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Sales
Reportsto: Team Lead, Sales

Job Description

  • Sell loans to SME Customers
  • Deposit mobilization
  • Create a robust sales lead generation pipeline
  • Conversion of leads to sales
  • Meeting sale target
  • Develop prospects from current clients referral leads
  • Digital marketing
  • Ensure prompt service delivery and maintaining an acceptable turnaround and time
  • Advise clients on new products and services
  • Receive feedback from clients of financial needs and areas of improvement
  • Provide financial advice
  • Ensure follow up with clients on repayment, daily coordination of marketing activities
  • Give support to team lead and sales supervisors.


  • Delivery of set sales target
  • Lead generation
  • Conversion rate
  • Disbursed loans (new loans, cross-sell and renewals)
  • Delivery of exceptional customer experience.

Key Performance Indicators

  • Sales: Value of loans sold against budget
  • Lead generation: Number of leads generated against target
  • Conversion rates against leads generated:Refers to the percentage of leads converted to actual sales
  • Group contact achieved: Number of proposals submitted against target
  • Conversion against proposals submitted: Refers to the percentage of group contact(s) converted to actual group sales
  • Customer retention: Percentage of cross-sell and renewals against customer base
  • Customer Complaints <=1:Refers to the number of complaints received from customer.

Key Interface:

  • Sales team
  • Branch advisory
  • Underwriting
  • Loan monitoring
  • Portfolio management
  • Recovery.


  • HND / B.Sc. in Social Sciences or any relevant field
  • 2 – 3 years experience in selling loans to SME, Microcredit and Payroll Lending Customers
  • 2 – 3 Microfinance banking experience.

Required Skills:

  • Proficient in use of relevant computer applications
  • Good data entry/keyboard skills
  • Excellent verbal and written communication skills
  • Listening skills
  • Problem-solving
  • Customer service orientation
  • Initiative
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Ability to multi-task and thorough
  • Time management.

*Relationship Officer – SME jobs in Nigeria

*Sales / Retail / Business Development jobs in Lagos

How to Apply for this Offer

Interested and Qualified Candidates should Click here to Apply online

*Sales / Retail / Business Development jobs in Nigeria

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