A Relationship Officer plays a crucial role in building and nurturing long-term relationships with customers while driving business growth and profitability for the bank.

• Ensure optimal usage of all devices and channels
• Work with team members to ensure that customers’ needs are met
• Works closely with the line manager to ensure optimal performance
• Builds self to ensure adherence to company regulations and performance goals.
• Constant innovation about all the products the team has to offer.
• Design and implement strategic plans to reach sales targets (terminal deployment, cash out, transfer and VAS).
• Cultivate lasting relationships with customers to grow customer loyalty.
• Promote weekly, monthly and quarterly sales objectives.
• Driving Agents to do BVN enrolment and card issuance.
• Acquire Super Agents and direct Agents in the region.
• Ensure at all times 80% of terminals deployed are active.
• Ensure agents and Super Agents are adequately supported.
• Manage Agent clusters’ portfolios and targets.
• Meet personal sales target of 50 POS terminals and 50 reactivation targets per month.
• Reports directly to the Regional Relationship Lead
• Other duties assigned by your supervisor

Requirements

• BSc/HND in Business, Accounting, Economics, Management, or relevant working experience in these areas.
• At least 2 years of experience in banking or related field.
• Knowledge of Merchant Acquiring Services and Digital Banking Services within financial institutions.
• Good Communication skills and strong team player.
• Good at English and Microsoft Office (Word, Excel and PowerPoint).