5 days ago
Job title : Regional Service Manager (Motorcycle and Tricycle)
Job Location : Adamawa
Deadline : July 26, 2024
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Job Description
- The Regional Service Manager is responsible for overseeing service operations within a specific geographic region in the automotive industry.
- This role involves managing service centers, ensuring customer satisfaction, and driving operational excellence to meet quality and efficiency standards.
Responsibilities
Service Center Management:
- Oversee the operations of service centers within the region, including staffing, facilities management, and equipment maintenance.
- Ensure service centers are adequately staffed and equipped to meet customer needs.
Customer Satisfaction:
- Maintain a high level of customer satisfaction by providing exceptional service experiences. Address customer inquiries, complaints, and feedback promptly and effectively.
- Implement service improvement initiatives based on customer feedback and satisfaction surveys.
Technical Support:
- Provide technical support and guidance to service center staff on complex repairs, diagnostic procedures, and troubleshooting techniques.
- Ensure technicians are properly trained and certified to perform repairs according to manufacturer standards.
Quality Assurance:
- Monitor service quality and adherence to industry standards and manufacturer guidelines.
- Conduct periodic audits and inspections of service centers to identify areas for improvement and ensure compliance with quality and safety regulations.
Performance Management:
- Set performance goals and objectives for service center staff.
- Monitor performance metrics such as service efficiency, customer wait times, and repair completion rates.
- Provide coaching, training, and performance feedback to improve staff performance.
Inventory Management:
- Manage inventory levels of spare parts, tools, and supplies at service centers.
- Coordinate with procurement and logistics teams to ensure timely replenishment of inventory and minimize stockouts.
Warranty Claims Management:
- Oversee the processing of warranty claims and ensure accurate documentation and submission to manufacturers.
- Monitor warranty claim approval rates and work with manufacturers to resolve any disputes or issues.
Training and Development:
- Develop and implement training programs for service center staff to enhance technical skills, customer service skills, and product knowledge.
- Stay updated on the latest automotive technologies and industry trends.
Cost Management:
- Manage service center budgets and expenses effectively to optimize profitability. Identify cost-saving opportunities and implement measures to improve efficiency and reduce operating costs.
Regulatory Compliance:
- Ensure compliance with all relevant regulations, standards, and legal requirements related to automotive service operations.
- Stay informed about changes in regulations and implement necessary measures to maintain compliance.
Qualifications and Skills
- Bachelor’s degree in Automotive Engineering, Business Administration, or a related field. Master’s degree is a plus.
- 10 – 15 years of proven experience in 3-wheeler service management, with a strong understanding of service operations and repair processes.
- Excellent leadership and management skills, with the ability to motivate and develop a team of service professionals.
- Strong customer service orientation with a focus on delivering exceptional service experiences.
- Technical proficiency in automotive repair and diagnostic procedures.
- Analytical and problem-solving skills, with the ability to identify issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders.
- Knowledge of warranty policies and claims processing procedures.
- Familiarity with inventory management systems and processes.
- Ability to travel within the region as needed.
How to Apply for this Offer
Interested and qualified candidate should forward their CVs to: [email protected] using the job title as the subject of the mail.
- Engineering / Technical jobs