1 year ago
Job title : Regional IT Service Delivery Manager, EMEA jobs in Lagos
Job Location : Lagos
Deadline : April 06, 2023
Quick Recommended Links
What we expect of you?
Roles and Responsibilities
- Maintain one, common, agile, transparent, high performing IT organization with clear responsibilities and targets resulting in increased service levels for the business units in EMEA.
- Ensure an excellent end user experience of the IT services within your region by enabling a strong interaction with the IT service global teams to secure that end user feedback is adopted to IT services.
- Remove complexity from the users and make it simple to use our systems and easy to get support when needed.
- Ensure adoption and execution of Atlas Copco IT Services strategies. Local services must be delivered in line with global standards and guidelines, and local regulations.
- Ensure that the Group common IT components (systems, infrastructure and applications) run smoothly and cost efficiently in the region.
- Ensure that we provide the right training to the IT Services organization and to end-users, at the right time.
- Ensure that the Group IT environment is secure and that all users in the region are aware of the Group policy and guidelines related to IT security
- Ensure high quality, timely and cost-effective delivery of common IT projects related to the region.
- Drive continuous improvement and innovation in all areas with focus on security, speed, cost and quality.
- Be fully accountable for the IT service delivery in the region, with full responsibility for the cost and KPls for the region.
- Work closely with the Service and Product Owners and other IT teams to optimize the services efficiency.
Technical Skills
- A demonstrated ability to successfully manage and provide leadership to a large remote team.
- A high level understanding of the solutions used in IT Services
- Working knowledge of the value and use of standard IT processes and methodologies (i.e. ITIL, PMI and SDLC).
- A good command of the English language
- Experience of Atlas Copco and IT Services is considered a plus.
Key?Behaviours?and Competencies
Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:
- A true leader
- Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others?
- A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations?
- Positive attitude and good communications skills allowing for a reliable and discrete relationship with your colleagues?
- Ability to manage multiple tasks and projects?
- A team player and natural diplomat who interacts and unites team members, customers, all stakeholders?
- A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt,?and deliver the promise?
- A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency??
- An innovative “there is always a better way” person with a positive, flexible,?and responsive mindset who embraces and promotes digital transformation?
- Open-minded with a global mindset, curious to understand and learn new perspectives?
- A person who complies with our DNA => Commitment Interaction Innovation?
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- ICT Jobs in Nigeria jobs
- Regional IT Service Delivery Manager, EMEA jobs