Role Description

• This is a full-time role as a Loan Recovery Officer at Renmoney, located in Lagos with hybrid work flexibility. As a Loan Recovery Officer, your responsibility is to recover delinquent loan accounts by working with customers to establish repayment plans, following up on payment arrangements, and taking action to minimize company losses.
• Implement Recovery strategies on all accounts in arrears by engaging the customer through the telephone, e-mails, and physical visits to demand payments on overdue accounts.
• Maintain daily activity logs of a number of calls, physical visits, right party contacts, promises to pay, and promises to pay kept by negotiating effective payment plan arrangements and settlements that would prevent the account from rolling forward.
• Verify information of overdue arrears and follow up with a call and physical visit
• Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.

Qualifications

• Proven working experience as a Loan Recovery Officer with at least 2 years of experience
• Excellent communication, negotiation, and interpersonal skills to work with customers under difficult circumstances
• Ability to effectively multitask, prioritize tasks, and work independently in a remote or hybrid work environment
• Working knowledge of financing and collection laws and regulations
• Analytical thinking and problem-solving skills to identify potential risk factors and design solutions
• Experience working with a Bank or Microfinance bank as a Loan Recovery Officer
• Experience using standard office software, including Microsoft Office and Google Suite