Job Description

• Greeting guests: You will be the first point of contact for guests, and you should welcome them warmly and ensure that they feel comfortable.
• Check-in and check-out: You will handle the registration process for guests, including verifying their identification and taking payment. You will also assist guests in checking out, handling any charges, and ensuring that the room is in good condition.
• Reservations: You will assist guests in making reservations, either by phone or in person. This includes checking availability, providing rates, and entering reservations into the hotel’s system.
• Answering phones: You will answer phones, directing calls to the appropriate department or handling guests’ inquiries.
• Handling complaints: You will assist guests in resolving any issues or complaints they have with their stay, working to find a satisfactory solution.
• Providing information: You will provide guests with information about the hotel’s amenities, local attractions, and dining options.
• Maintaining records: You will keep accurate records of all transactions, reservations, and guest information.
• Cash handling: You will handle cash and credit card transactions, making sure to balance your cash drawer at the end of each shift.
• Security: You will monitor the lobby area and ensure the safety and security of guests and staff. Overall, as a hotel front desk personnel, you will be responsible for ensuring that guests have a positive experience at the hotel and addressing any issues that may arise during their stay.

JOB REQUIREMENTS:

The requirements for a front desk personnel may vary depending on the hotel or establishment they work for, but here are some common requirements:

• Education and Experience: A high school diploma or equivalent is typically required. Previous experience in a customer service or hospitality role is preferred.
• Communication Skills: Strong communication skills are essential as front desk personnel are the first point of contact for guests. You should be able to communicate clearly and effectively with guests, colleagues, and management.
• Organizational Skills: You should be able to multitask and prioritize your work to ensure that guests are served promptly and efficiently.
• Computer Skills: You should be proficient in using computer systems, including hotel property management systems, reservation software, and Microsoft Office.
• Language Skills: If the hotel caters to international guests, fluency in multiple languages may be preferred or required.
• Interpersonal Skills: You should have a friendly and welcoming personality and be able to establish a rapport with guests quickly. You should also be able to handle difficult situations with tact and professionalism.
• Problem-Solving Skills: You should be able to think quickly on your feet and handle unexpected situations calmly and efficiently.
• Availability: You should be able to work flexible hours, including weekends and holidays. Overall, front desk personnel should be able to create a welcoming and efficient atmosphere for guests and ensure that all guest needs are met promptly and courteously. Works 1 day in 1 day out. Supervisor comes in everyday