Job Expired
Job title : Receptionist/Customer Service Rep (Female)
Job Location : Lagos
Deadline : July 04, 2024
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Salary: N150,000 net
We are looking to hire a Receptionist/Customer Service Rep for our client, a Dredging, Procurement & Real Estate company located at Victoria Island, Lagos
Responsibilities
- Handle incoming and outgoing calls and emails according to standards.
- Take responsibility for resolving customers’ complaints or issues.
- Follow up with the appropriate unit as regards the status of customer complaint resolution.
- Report, track and ensure final resolution of customers’ issues using the CRM system and tools.
- Attend to, follow up and resolve customer complaints and inquiries.
- Identify and introduce products and services to new and existing clients.
- Promote products and services to point of sales to achieve the set target.
- Successfully contribute to all company product promotions.
- Provide superior service to customers by responding to requests, inquiries, suggestions, and concerns.
- Continuously establish and maintain an excellent network of business relationship because of extensive interaction and communication.
Requirements
- BSc in any related field.
- Proficient in MS Office, particularly Excel.
- Minimum of 2 years experience post NYSC.
- Proficient with the use of CRM tools.
- Strong attention to detail and high level of accuracy.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Must always look presentable.
- Excellent people management skills.
- Analytical and problem-solving skills.
- Time management.
- Ability to navigate stressful situations.
- Ability to cope with pressures and setbacks.
- Ability to deliver results and meet expectations.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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- This job has expired!
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