Queue Management & Reporting Specialist is needed at Omnibiz Africa

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IT Support is needed at Tribest Coporate Support Ltd
Business Developer Needed at Proten

Omnibiz Africa’s Career and Recruitment Vacancy

Job title : Queue Management & Reporting Specialist jobs in Lagos

Job Location : Lagos

Deadline : October 22, 2021

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Job Description

Role Summary:

A Queue Management Specialist is a resource whose primary task will be to ensure allocation of requests to the right team. Their primary role is to ensure that all the requests are being worked upon in a timely manner and TAT SLAs are intact.

Responsibilities:

  • Responsible for daily reporting and follow up on various departments.
  • Monitor queue status and volume for further planning.
  • Monitor and assign tracks to the responsible team.
  • Follow up with teams for closing the tracks before breaching SLA.
  • Monitor E2E scores and share responsibility of achieving their target.
  • Effectively solve problems, escalations and provide support for other departments.
  • Study and investigate cases for lost/missing/damaged items.
  • Fill in required data and figures for daily monitoring meetings‰Ûª G-docs.
  • Assign the Out of SLA tracks to the Lost Management Team for lost updates before they are missed.
  • Update and follow up on all the root causes of missed tracks.
  • Responsible for passing on information in order to obtain the best performance from different stakeholders.
  • Communicate effectively with colleagues; in a way that will enable them to perform work in a professional, safe, and efficient manner.
  • Initiate new reporting ways for clearer visibility, as required
  • Develop and participate in various projects.
  • Work might require visiting FC‰Ûªs, Hub and Depot
  • Various other duties as assigned.

Qualifications

  • Bachelor‰Ûªs degree.
  • 1-3 years‰Ûª experience in related field.
  • Strong desire to learn and Attention to details
  • Proven skills in monitoring.
  • Excellent interpersonal and communication skills, including intercultural awareness.
  • Demonstrated ability to work in a proactively diverse and inclusive organization.
  • Effective problem-solving and mediation skills.
  • Must be proficient in Excel and use of the Internet.
  • Excellent use of Power BI and OMS.
  • Ability to transfer knowledge and share learnings

Additional Information

‰ÛÏCompany may relocate based on business requirement within Nigeria‰Û

What We Offer:

  • Growth
  • Good working condition
  • Equal Opportunity
  • Exchange ideas and meet colleagues from different teams in our active squads

*Queue Management & Reporting Specialist jobs in Nigeria

*Store Keeping/Procurement jobs in Lagos

How to Apply for this Offer

Interested and Qualified Candidates should Click here to Apply online

*Store Keeping/Procurement jobs in Nigeria

IT Support is needed at Tribest Coporate Support Ltd
Business Developer Needed at Proten

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