Job Purpose

• To develop and implement quality assurance policies, conducting test and inspections, identify production process or product issues and presenting solutions, processes to ensure that they meet world-class benchmarks.

Core Responsibilities and Key Result Areas

• Quality Standards and Procedural Management
• Work with organisation members to audit, identify quality problems and improve operational processes
• Investigate and diagnose quality complaints, track down components and recommend corrective actions
• Maintain all operations and technical documents assigned to him
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP at all times
• Associate should always ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the central kitchen, Pie Production Unit and dispatch to stores.
• Ensure all fresh consignments supplied to warehouse are sampled for quality integrity conformity.
• Carry out spot checks on processes and materials before clearance for use, when required
• Develop a measurable standard for materials and processes assigned to him/her.
• Ensure standardization of all chemicals, media and reagents as stipulated in the work instruction.
• Maintain a good and traceable documentation for all analytical, development and production processes.
• Report any non conformity beyond his competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data, and submit adequate report timely to the superior.
• Whenever required, will cater for regulatory activities with the government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal
• Perform any other task that may be assigned from time to time

Suppliers Certification

• Develop standards and quality criteria required from our raw materials suppliers and contractors
• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials suppliers and contractors during supplies and services
• Create a system that verifies, certifies and recommends acceptable suppliers that aligns with the FC’s minimum supplies’ quality standards.
• Issue compliance rating against all company’s business locations and suppliers operating standards
• Visit suppliers sites for productions and packaging audits

Quality/Food Safety Compliances

• Responsible for product labelling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor quality products

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator Customer satisfaction and Fidelity
• Effectiveness Indicator – Value
• Customer service Indicator Customer complaints
• Safety Indicator Quality/Safety

Knowledge Requirements

• Knowledge of quality assurance policies and procedures and Safety Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications

• A minimum of a Bachelor’s degree in Natural/Physical science or Manufacturing management is required.
• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential
• Minimum of 2 – 4 years’ experience in similar role

Decision Expectations

• Executes and oversees inspection and testing of incoming and out-going product to confirm quality conformance to specifications and quality deliverables
• Analyse and investigate product complaints or reported quality issues/Safety to ensure closure in accordance with company guidelines and external regulatory requirements