Description

The Provider Relations Associate is in charge of interacting with our primary care providers, educating them on our processes, resolving escalations, and renegotiating appropriate tariffs with our providers.

Responsibilities

• Negotiate tariff with prospective healthcare providers
• Renegotiate tariff with existing healthcare providers
• Upload agreed tariff on respective providers’ profile on the admin dashboard
• Resolve all internal and external tariff escalations for renegotiations promptly
• Engage and acquire prospective providers
• Train providers on accessibility and operations of the provider portal
• Ensure credentialing and documentation of acquired providers
• Upload claims of providers on the admin dashboard
• Respond and resolve complaints from providers promptly
• Communicate with respective stakeholders changes to a provider’s status

Requirements

• Minimum of a first degree in Medicine/Nursing
• Experience in the healthcare industry is an added advantage.
• Basic proficiency in the use of Microsoft Office tools
• Strong negotiation and relationship management skills.
• Excellent communication skills.
• Willingness to travel when required