JOB SUMMARY 

• The principal duty of a protocol officer is to foster understanding and cooperation between individuals, corporations, organizations and foreign bodies.
• The incumbent manages all ticketing administration processes in the most efficient and cost-effective manner for the business queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, etc

JOB DESCRIPTION

• Make flight booking arrangements for staff on local and international travels
• Obtain prices from various airlines to find the best flight prices and options Check-in for flights, select seats per staff preference, send boarding passes.
• Procure necessary medical insurance information for all travels including itineraries related to flights & accommodation as requested
• Managing databases of frequent flyer miles, tickets, and other important data
• Ensure prompt processing of visa application for GMD and other staff approved for overseas travel.
• Liaise with compliance Manager on expatriate quotas, visa permit, and residency card and immigration documentations for expatriates.
• Arrange hotel and airport transfers travel packages in anticipation of travel
• Liaise with business heads to arrange logistics for local and international travels
• Arranging lodging and accommodation for staff on local and international travels
• Plan and arrange logistics for airport pickups and local movement abroad
• Carry out research of Airlines and Airfares around the world including their coverage and destinations
• Any other function as may be assigned by the GHR and GMD

Qualification /Experience;

• First bachelor’s degree/HND in Business Administration or related fields
• Minimum of 4 years’ cognate experience in the Travels & Tours Industry.
• Relevant IATA Certifications is an added advantage

Technical

• Proven experience as Protocol Officer
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• Attention to details
• Time Management
• Thoroughness.

Non-Technical

• Excellent interpersonal skills
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Competent in problem solving, team building, planning and decision making