Responsibilities

The ideal candidate will (but is not limited to):

• Managing and supervising team of engineers, technicians, and other personnel involved in installation projects.
• Developing and maintaining project plans to track critical path tasks, dependencies and requirements through the project lifecycle.
• Ensure that all teams have the necessary tools and materials to complete their tasks efficiently.
• Monitoring project costs to ensure that expenses are controlled within budget limits.
• Ensure that all projects are completed on time and within the budget.
• Administer personnel functions, monitoring calls for quality control, employee discipline and employee counselling.
• Assign, direct and review work, determine work methods and procedures, establish standards of performance, and make formal appraisals of subordinates’ work.
• Evaluating customer satisfaction level to ensure that customers are completely satisfied with the services being provided by the telecommunications company.
• Coordinating with the Project Construction lead for timing, execution and closeout of individual projects.
• Monitoring project schedules, budgets and staff activities to ensure that projects are completed on time and within budgets parameters.
• Acting as a primary interface with Technical Manager for all techniques clarifications, dependencies and escalations.

Requirement:

• Bachelor Degree in Telecommunication Engineering or any relevant field.
• Minimum of 2 years’ experience as Telecommunication project supervisor or any similar role.
• Ability to coordinate and integrate work across multiple disciplines, complete scheduling and resource planning activities to drive efficient work processes, identify and manage all project risks.
• Ability to work on applications systems developed and supported by contact Center Information System.
• Proficient in office management software like Microsoft Office (MS word and Excel, specifically.)
• High level of integrity, professionalism, innovation, and creativity.

Required Competencies:

• Excellent communication and interpersonal skills.
• Report writing and presentation skills.
• Leadership skills.
• Sound analytical skills and strategic thinking.
• Exceptional time management and organizational skills.
• Accuracy and keen attention to detail.
• Good organization and time management skills.