Product Operation Specialists needed at Beacon Power Services

We are looking for qualified product operation specialists who will help optimize customer onboarding experience, accelerate feedback loop process and product adoption across a wide range of products.

Job Responsibilities

• Assist the PMs in stakeholder management
• Get direct feedback from customers and help the product teams to prioritize the biggest customer problems to solve
• Supports the product team by equipping them with relevant usage data to make more informed decision.
• Track and monitor products performance and functionality after launch to help the team iterate and improve on them
• Collects, organizes, and analyzes quantitative and qualitative product data and enables the entire organization to make the most of the insights.
• Work closely every day with cross functional team of PM, designers to align plans and communicate changes with customers and/or internal stakeholders.

Requirements

• Minimum of 3yrs in product operation or similar role
• Enjoy organized and structured approach to operational excellence.
• Understanding of product management process and requirement gathering
• Excited about working in a fast-paced, rapidly changing environment.
• Experience working with Product tools such as JIRA
• Excellent communication and stakeholder management skill