Product Manager needed at Interswitch

Job Purpose

• To design, build and ship quality cross-border bulk payment platforms/features that serve Businesses in Nigeria and Africa using the Scaled Agile Framework (SAFe), and to strategically handle in-life product management throughout the entire product lifecycle.

Job Responsibilities

• Develop a clear Product vision and Product strategy, in collaboration with key stakeholders.
• Communicate the vision and strategy clearly and obtain buy-in across board.
• Conduct regular market/user research (VOC) to identify and validate market trends in the B2B payments, bulk disbursements and remittances spaces, within Nigeria and Africa.
• Work with Business Development teams to develop and validate sound business cases for new and existing epics and/or features.
• Manage the Feature/Program backlog and coordinate refinement sessions at Program level.
• Create product roadmap/key milestones, obtain buy-in among key stakeholders and execute in a timely manner.
• Conduct continuous product discovery activities aimed at clarifying pain points and validating proposed solution prototypes.
• Facilitate weekly feature backlog refinement and prioritization activities in line with SAFe.
• Design and document feature user journeys, clear user stories and acceptance criteria for agreed/prioritized product features (New Features, Improvements, Bug Fixes) working closely with the Product Owners.
• Work closely with Product UX Designers to develop well-researched product UX designs.
• Communicate product vision, strategy and roadmap objectives, user stories and acceptance criteria to Software Engineers and Core Operations teams and ensure proper understanding.
• Participate in SAFe activities at Program level with your assigned team PI planning, Backlog refinement sessions, Sprint/Iteration planning sessions, Iteration Reviews and Retros, Daily Stand Up, ART Sync sessions.
• Work with Agile team (and external customers, as needed) to deliver prioritized objectives and key results in a timely manner.
• Define and monitor product performance metrics throughout the product lifecycle; analyze and interpret product data and formulate necessary proactive adaptation strategies.
• Ensure adherence to internal Product Management principles and Agile processes.
• Ensure quality product documentation (Product Books, Product Requirement Documents, User guides, manuals, sales collaterals, etc.) documented centrally on SharePoint, Confluence and/or JIRA.
• Work closely with Marketing to launch new products and/or new product features when required.
• Develop quality product presentations and deliver them to intended stakeholders, as required.
• Collate and deliver product deliverable progress update reports at the defined cadence.
• Work with the Customer Support and Marketing teams to draft and send out communiques to Partners and Customers as required.
• Regularly research, analyze and interpret competitor trends and performance/data.
• Stay up to date with the policies/circulars of the Central Bank of Nigeria and ensure that Bulk
• Disbursements and remittances products/features are developed/delivered in compliance.
• Ensure timely closure of open risk-related tasks, where required.
• Participate fully in company activities at team level and companywide.
• Any other Product Management duties assigned by your Line Manager.

Essentials Skills and Experience:

• 3-5+ years hands-on experience as a Product Manager and/or Owner in a Fintech (Payments) or Electronic Banking role/ Thorough understanding of Product and Platform architecture
• Deep understanding of the digital payments landscape, especially B2B Payments (Bulk Disbursements)/
• Experience managing and leading cross-functional delivery teams, including Software Engineering teams
• Extensive experience in the Financial Services industry
• Product analytics, targeted at understanding key performance metrics and generating insights from product performance data.
• Strong leadership and organizational skills.
• Excellent communication skills. Must be comfortable interacting with customers and internal audiences at Executive Management level
• Excellent people skills.

Educational Requirements:

• Minimum of Bachelor’s Degree in Business Administration/Computer/System/Electrical/ Electronic Engineering/Computer Science or a related STEM discipline
• Certified Product Manager and/or Owner certification (required)
• Scaled Agile Framework (a plus)
• Fintech and/or Electronic Banking Experience (required)