Product and Customer Experience Manager needed at Virtual Tribe Africa

Job Expired
4 weeks ago

Job title : Product and Customer Experience Manager

Job Location : Oyo

Deadline : February 29, 2024

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Description

  • A Product and Customer Experience Manager should have a deep understanding of the product and ensure the development and improvement of the product to enhance the overall customer journey and the satisfaction of the users.

Responsibilities 

  • Lead the development and execution of product strategies, ensuring alignment with overall business objectives and customer needs.
  • Collaborate closely with cross-functional teams, including the I.T. team, Design team, Marketing, and Customer support, to drive the successful launch and promotion of products.
  • Gather customer feedback to inform product development and enhance the customer experience.
  • Develop and implement customer journey maps to identify pain points and opportunities for improvement.
  • Work with product teams to define and prioritize features that enhance customer satisfaction and loyalty.
  • Establish and monitor key performance indicators (KPIs) related to product success and identify features that will enhance customer satisfaction.

Qualifications

  • Interested candidates should possess a Bachelor’s Degree in a relevant field with 0 – 3 years work experience.
  • Ability to use various tech and communication tools such as Canva, Intercom, etc.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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