Job title : Product and Customer Experience Manager
Job Location : Oyo
Deadline : February 29, 2024
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- A Product and Customer Experience Manager should have a deep understanding of the product and ensure the development and improvement of the product to enhance the overall customer journey and the satisfaction of the users.
- Lead the development and execution of product strategies, ensuring alignment with overall business objectives and customer needs.
- Collaborate closely with cross-functional teams, including the I.T. team, Design team, Marketing, and Customer support, to drive the successful launch and promotion of products.
- Gather customer feedback to inform product development and enhance the customer experience.
- Develop and implement customer journey maps to identify pain points and opportunities for improvement.
- Work with product teams to define and prioritize features that enhance customer satisfaction and loyalty.
- Establish and monitor key performance indicators (KPIs) related to product success and identify features that will enhance customer satisfaction.
- Interested candidates should possess a Bachelor’s Degree in a relevant field with 0 – 3 years work experience.
- Ability to use various tech and communication tools such as Canva, Intercom, etc.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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