PreDiagn is Recruiting For Call Center Agent

4 weeks ago
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About PreDiagn’s Job offer

Job title : Call Center Agent

Job Location : Abuja

Deadline : April 15, 2021

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Key Tasks & Responsibilities

  • Providing concierge-like services, working in a call center.
  • Serve as the first point of contact for all interactions between the clients and doctors
  • Process clients request received about health plans and inquiries via video and audio calls
  • Provide immediate and ongoing follow up phone calls as necessary
  • Extensive knowledge of using online call center phone and tracking system
  • Keeping records of all conversation in our call center database in a comprehensive way
  • Manage and answer heavy volume inbound and outbound calls
  • Coordinate clients care through video & audio intake call
  • Administrative duties such as scheduling appointments

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with at least 2 years work experience.
  • Experience as a call center agent preferably within healthcare
  • Knowledge of telemedicine
  • Fluent in the Hausa Language
  • Must either be based in Abuja or Kano
  • Must be computer literate

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject.

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