Summary

• The position holder will develop and maintain the front and backend of the platform(s).
• S/he will manage and oversee the operational and technical functionalities of the platform(s) and provide technical support to customers and address any issues related to the platform(s) functionalities.

Responsibilities

• Oversee the day-to-day operation of the platform(s)
• Ensure platform stability, security, and scalability through regular monitoring and maintenance
• Collaborate with the development team to identify and implement improvements to the platform(s)
• Work closely with the customer success team to troubleshoot and resolve any platform-related issues for our customers
• Plan, implement, manage, monitor and upgrade the platform where necessary.
• Review and approve user registrations, payments and user features on the platform
• Update platform layout, using CSS and JavaScript regularly.
• Conduct content audits to eliminate irrelevant, redundant and/or duplicate information.
• Create appropriate website content aligned to the platform’s strategy.
• Ensure website quality and efficiency by conducting regular test plans
• Collaborate with all staff and management to ensure that the platform aligns with brand strategy and meets the global standards.
• Work alongside Digital Content Coordinator to create strategies to grow subscriber base and web traffic metrics.
• Ensure full compliance on the platform with all laws and regulations especially data protection laws.
• Keep up-to-date with industry best practice and monitor competitor platforms.
• Any other related tasks as assigned by Manager

Educational Requirements

• Bachelor’s degree in computer science or a related any field of study
• Certification in any product/project management methodology

Knowledge, Skills & Experience

• Minimum of 8 years relevant experience in product/platform management, with a focus on Human Resource management software or related softwares
• Ability to use WordPress, CSS, Javascript and PHP
• Strong understanding of platform architecture and infrastructure
• Experience with cloud-based platforms and technologies
• Strong problem-solving, analytical and business analysis skills
• Experience with Scurm, ITIL and/or DevOps methodologies