Payment Processing Officer needed at HelloMe Limited

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Job title : Payment Processing Officer

Job Location : Lagos

Deadline : August 08, 2024

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  • Set up and configure the payment feature within the company’s systems.
  • Ensure compliance with regulatory requirements and integrate the payment feature with existing payment infrastructure.
  • Collaborate with IT and technical teams to troubleshoot and resolve any technical issues related to the setup and configuration.
  • Create and manage user accounts for senders and recipients of remittances who wish to use the payment system.
  • Verify user identities and ensure compliance with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
  • Maintain user databases and ensure the security of sensitive user information.
  • Monitor payment transactions in real-time to ensure they are processed accurately and securely.
  • Identify and investigate any suspicious or fraudulent activity, and take appropriate action to mitigate risks.
  • Process remittance transactions promptly and efficiently to provide a seamless user experience.
  • Ensure adherence to transaction limits and other regulatory requirements.
  • Provide timely and effective customer support to users who encounter issues or have questions related to payments.
  • Address user inquiries, troubleshoot technical issues, and resolve payment disputes in accordance with company policies and procedures.
  • Communicate with users via various channels (e.g., phone, email, chat) to provide assistance and guidance as needed.
  • Ensure compliance with all relevant regulatory requirements, including AML, KYC, and data protection regulations.
  • Implement robust compliance measures and internal controls to mitigate risks associated with payments.
  • Conduct regular audits and reviews to assess compliance with regulatory standards and identify areas for improvement.
  • Stay updated on changes in regulations and industry best practices related to remittance payments and incorporate them into company policies and procedures.
  • Generate reports and analytics related to payment transactions, user activity, and performance metrics.
  • Analyze data to identify trends, patterns, and opportunities for optimization.
  • Provide insights and recommendations to management based on data analysis to improve the efficiency and effectiveness of payment operations.
  • Provide training and guidance to internal teams and external partners on using a payment channel for remittances.
  • Educate users on best practices for using payments securely and efficiently.
  • Develop training materials, documentation, and resources to support user adoption and compliance with company policies and procedures.
  • Continuously evaluate and optimize the payment process to enhance user experience, increase efficiency, and reduce operational risks.
  • Identify opportunities for process improvements, automation, and innovation to drive operational excellence.
  • Collaborate with cross-functional teams to implement changes and enhancements to the payment system.


  • Education: A bachelor’s degree in computer science, information technology, business administration, finance, or a related field is typically required. Advanced degrees or certifications in relevant areas such as payment systems, cybersecurity, or project management may be preferred.
  • Previous experience in a similar role, such as payment processing, financial services, or mobile payments, is highly desirable.
  • Experience with managing payment systems or similar messaging platforms, is advantageous.
  • Familiarity with regulatory requirements and compliance standards in the financial industry, such as anti-money laundering (AML) regulations and data protection laws, is beneficial.
  • Proficiency in using payment processing platforms, mobile payment applications, and related software tools for transaction monitoring and reconciliation.
  • Strong understanding of mobile payment technologies, including QR code payments, mobile wallets, and peer-to-peer payment systems.
  • Knowledge of encryption techniques, secure communication protocols, and data privacy regulations related to payment processing.
  • Ability to analyze transaction data, identify trends or discrepancies, and generate reports to support decision-making and risk management.
  • Strong problem-solving skills to troubleshoot technical issues and resolve payment-related inquiries or disputes efficiently.
  • Excellent verbal and written communication skills to interact with internal teams, external partners, and customers.
  • Ability to convey complex technical concepts in a clear and understandable manner to non-technical stakeholders.
  • High level of accuracy and attention to detail to ensure the integrity of payment transactions and compliance with regulatory requirements.
  • Thoroughness in reviewing and verifying transaction records, documentation, and user information.
  • Ability to work collaboratively in cross-functional teams, including IT, finance, compliance, and customer support, to address payment-related challenges and opportunities.
  • Strong interpersonal skills to build and maintain positive relationships with stakeholders at all levels of the organization.
  • Commitment to upholding ethical standards and maintaining confidentiality of sensitive payment data and customer information.
  • Awareness of potential fraud risks and adherence to security protocols to prevent unauthorized access or misuse of payment systems.
  • Strong numerical and analytical skills.
  • Trustworthy and reliable.
  • Must have access to a laptop, reliable internet connection, and a power source.

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.
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