1 month ago
Job title : Operations Manager
Job Location : Lagos
Deadline : September 30, 2024
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Key Responsibilities
Operational Management:
- Oversee the daily operations of the lounge/nightclub, ensuring that all departments (bar, kitchen, security, etc.) function effectively.
- Develop and implement operational policies and procedures to improve efficiency and customer satisfaction.
- Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
- Monitor inventory levels and ensure proper stock management.
Staff Management:
- Recruit, train, and manage staff, including bartenders, servers, security personnel, and kitchen staff.
- Create work schedules, ensuring adequate staffing levels during peak hours.
- Conduct performance evaluations and provide feedback to staff to ensure high standards of service.
- Address any staff-related issues or conflicts promptly and professionally.
Customer Experience:
- Ensure that all guests receive high-quality service and have a positive experience.
- Address customer complaints and feedback in a timely and professional manner.
- Monitor customer satisfaction levels and implement strategies to improve the guest experience.
- Develop and oversee VIP programs and other customer loyalty initiatives.
Financial Management:
- Manage the financial aspects of the lounge/nightclub, including budgeting, forecasting, and financial reporting.
- Monitor revenue and expenses to ensure profitability.
- Oversee cash handling procedures and ensure compliance with financial policies.
- Work with the marketing team to develop and implement promotional strategies to drive revenue.
Safety and Compliance:
- Ensure that the lounge/nightclub complies with all local, state, and federal regulations, including health and safety standards.
- Oversee security operations to ensure the safety of guests and staff.
- Implement and enforce policies related to alcohol service, ensuring compliance with legal requirements.
Event Management:
- Plan and oversee special events, including live performances, themed nights, and private parties.
- Coordinate with event planners, performers, and other stakeholders to ensure successful events.
- Monitor event budgets and profitability.
Marketing and Promotion:
- Collaborate with the marketing team to develop promotional campaigns and strategies to attract customers.
- Oversee social media presence and ensure it aligns with the brand’s image.
- Develop partnerships with local businesses and organizations to drive traffic to the lounge/nightclub.
Maintenance and Upkeep:
- Ensure that the lounge/nightclub is clean, well-maintained, and visually appealing.
- Coordinate with maintenance staff or contractors for repairs and upgrades as needed.
- Regularly inspect the premises to ensure a safe and pleasant environment for guests.
Qualifications
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience as an Operations Manager or in a similar role within the hospitality or nightlife industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-pressure environment.
- Strong financial acumen and budget management experience.
- Knowledge of health, safety, and liquor laws and regulations.
- Proficiency in using POS systems and other relevant software.
How to Apply for this Offer
Interested and qualified candidates should forward their CV and Cover Letters to: recruitment@rotawn.com using the position as the subject of the email.
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