Operations Manager needed at Fosad Consulting

Job Expired
3 weeks ago

Job title : Operations Manager

Job Location : Lagos

Deadline : February 16, 2024

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Responsibilities

  • Supervise daily operations of the facility management company and gym, including staff management, facility maintenance, and customer service.
  • Lead and motivate a team of facility staff, trainers, and front-line employees to achieve performance targets and deliver exceptional service to clients.
  • Develop and implement operational policies, procedures, and protocols to ensure compliance with industry standards and regulations.
  • Conduct regular inspections of the facility to identify maintenance needs, cleanliness standards, and safety hazards, taking prompt action to address any issues.
  • Coordinate with maintenance staff, vendors, and contractors to schedule repairs, upgrades, and preventive maintenance activities.
  • Monitor inventory levels of gym equipment, supplies, and amenities, and liaise with suppliers to ensure timely replenishment.
  • Oversee membership management processes, including enrollment, renewal, and billing, ensuring accuracy and efficiency.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
  • Collaborate with the marketing team to promote facility services, programs, and events, and implement strategies to attract and retain clients.
  • Ensure compliance with health and safety regulations, including sanitation protocols, equipment maintenance, and emergency preparedness procedures.
  • Prepare and analyze operational reports, performance metrics, and financial data to identify areas for improvement and drive operational excellence.
  • Provide training and development opportunities for staff to enhance their skills, knowledge, and performance.
  • Assist in the development and implementation of strategic plans and initiatives to achieve business objectives and foster growth.

Requirements

  • Proven experience in a supervisory role within the facility management ,real estate, entertainment or fitness industry.
  • Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve goals.
  • Strong organizational and multitasking abilities, with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with staff, clients, and stakeholders at all levels.
  • Knowledge of facility management principles, health and safety regulations, and gym operations.
  • Proficiency in computer applications, including MS Office Suite and facility management software.
  • Certification in facility management, fitness training, or related field is preferred.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.
  • Commitment to maintaining a high standard of professionalism, integrity, and customer service excellence.

How to Apply for this Offer

Interested and qualified candidates should send their Applications to: Recruitment@fosadconsulting.com using the Job Title as the subject of the mail.

  • Administrative / Management jobs
  • Operations Manager jobs

  • This job has expired!

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