Operations Manager needed at Control Risks

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Control Risks’s job vacancy, Career and Recruitment

Job title : Operations Manager

Job Location : Lagos

Deadline : September 05, 2022

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Job Description

  • To support and drive the CSC operations business with a focus area on excellence in operations and project management.
  • The individual will ensure the delivery of commercial, administrative and world class operational support and competence.
  • This is a regional role with a focus on Nigeria and wider West Africa.


  • To assist with the management of West African based client engagement of business development
  • To assist in the day-to-day management of Protective Services and journey management requirements across West Africa
  • Support other Operations Managers with the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
  • Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
  • Identify and advise on opportunities to improve operations management processes and implementation
  • Promote the link between the Control Risks service lines to ensure effective lines of communication
  • Ensure that consultants are effectively supported by Control Risks operations when they are deployed in the field
  • To assist with the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
  • To assist with the commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
  • To assist with the identification, vetting and management of third-party providers across the region
  • Developing client successful client relationships
  • Work with the Business Operations team to ensure administration is of the highest standard
  • To assist in the creation and management of sales leads.

Qualifications and Specialist Skills:

  • Bachelor’s Degree
  • Project / commercial management skills
  • Education to degree level / or relevant commercial experience
  • Developed IT skills (Microsoft Office)
  • Security / Risk consulting qualification preferred


  • At least 5 years commercial experience in a risk consultancy business with a sound understanding of journey management, fleet management and protective services operations.
  • Keen interest in regional affairs
  • Developed commercial skills
  • Experience in successfully managing client / consultant relationships
  • Highly developed communication skills written and verbal

Competencies Solutions Focused:

  • Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
  • Reviews and looks for efficiencies in ways of working
  • Constantly seeks innovative ways to improve the services we offer to our clients
  • Is prepared to make decisions and effectively implement those decisions
  • Translates decisions into effective actions and implements these
  • Acts decisively and makes difficult decisions even if unpopular
  • Implements plans to ensure objectives are achieved or exceeded; focuses on delivery.

Client Centric:

  • Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
  • Anticipates client needs and addresses these
  • Provides the best possible service to clients, ensuring the client is at the heart of everything we do
  • Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.

One Firm:

  • Builds strong relationships, through common goals, individual contribution and support in times of need
  • Considers the regional and global implications of what we do in our own areas of responsibility or team/ department

Commercial Acumen:

  • Understands how and where own activities and projects contribute to the financial success of organisation
  • Understands and acts upon the financial factors that influence the business

Personal Efectiveness:

  • Operates effectively and with resilience in changing or ambiguous situations
  • Contributes to changing environments, and actively assists those around them to adapt
  • Communicates clearly and concisely using language appropriate to audience
  • Displays sensitivity to develop constructive relationships with others.


  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
  • We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together – in the office and with our clients – while continuing to support flexible and remote working.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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