Operations Manager needed at Aspom Travel Agency

Save 4 weeks ago

Aspom Travel Agency’s job vacancy, Career and Recruitment

Job title : Operations Manager

Job Location : Lagos

Deadline : October 01, 2022

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Responsibilities

  • Conduct training on service standards for employees.
  • Develop corporate governance measures.
  • Develop disaster relief, incident, and contingency guidelines.
  • Develop safety and security guidelines for developed schedules.
  • Ensure accurate and timely reporting of vendors’ performance.
  • Ensure tour operations follow regulations including visa and immunization requirements.
  • Evaluate how the latest technology trends can be leveraged on to improve productivity and innovation.
  • Evaluate the performance of travel operations teams.
  • Gather and analyze feedback for operational improvements and product development.
  • Implement the department’s recruitment and retention efforts.
  • Manage budgets in accordance with departmental work plans.
  • Manage customer issues and disputes.
  • Manage escalated contractual issues with existing vendors.
  • Monitor adherence to service level standards by vendors.
  • Monitor vendors’ adherence to safety and health guidelines at sites.
  • Propose department budgets for management approval.
  • Provide on-the-job training to staff.
  • Recommend improvements to the customer service experience.
  • Review customer demand data to support the product and experience development department.
  • Schedule tour guiding assignments based on fit and availability.

Requirements

  • A Bachelor’s Degree in Tourism, Travel, Hospitality or any other relevant field.
  • A minimum of 5 years of experience in the travel industry.
  • A minimum of 1 year of supervisory experience may be preferred. Certification in travel or hospitality may be advantageous.

Remuneration
N100,000 – N150,000 Monthly.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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