General  Department Summary

The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the smooth run of the day-to-day activities of the organization. The overriding objective for all Mercy Corps Operations activity is the prompt and effective provision of materials and services to Mercy Corps’ participant populations in compliance with donor specifications.

Essential Job Responsibilities

• Learn all MC Admin policies and the Field procurement policies and procedure FP3.
• She/ he will learn and develop in all aspects of operations sections namely admin, logistics and procurement.
• Scan and archive all completed transactions on regular basis.
• Assists the Admin, Logistics, and Operations units in preparing payment documents.
• Support the entire Operations department by printing, scanning and archiving documents.
• Support in guest house maintenance, facility check and follow up on repairs.
• Ensure fair competition and strictly adhere to MC procurement rules regarding vendor relations as described below:
• Assist the procurement team in tender opening session by arranging bids, ensuring committee members sign bid documents accordingly.
• Administer registers for PR submission and collection of procurement dossiers by the originators.
• Interact with vendors, in coordination with your supervisor; coordinating with the Finance department to ensure payments are facilitated in a timely manner.
• Ensure goods are received in accordance with Mercy Corps standards.
• Prepare the required documentation of supplies and transactions are completed to MC standard.
• Preparing payments for all assigned procurements where applicable.
• Follow up with finance, and programs teams for documents submitted for review & approvals.
• The Operations intern will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• The Operations Intern is required to have good knowledge of conflict of interest and should be applied in practice.
• Other duties as assigned by the supervisor.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Work closely with Mercy Corps Nigeria country team’s security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its implementation process.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work.
• Accountable for following Mercy Corps Admin manual, Logistics and Field Procurement Manual, the MC Code of conduct regarding procurement activities and MC Conflict of Interest policy.

Supervisory Responsibility: None

Reports Directly to: Operations Lead – NE

Knowledge and Experience

• Candidates should possess a bachelor’s degree or Higher National Diploma
• Conscientious with an excellent sense of judgment.
• Ability to work simultaneously on multiple tasks.
• Willingness and ability to work effectively with a wide variety of people.
• Excellent interpersonal skills.
• Ability to work as part of a team and coordinate with project personnel.
• Good spoken and written English is a requirement, fluency in Hausa & Kanuri languages is desirable.
• Computer literate and strong organizational skills.

Success Factors

• The ability to interact effectively with international and national personnel is required. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary.
• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
• Mercy Corps team members represent the agency both during and outside work hours.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions:

• The position is based in Maiduguri and the Intern is not required to travel to the field or the Deep field offices in the Northeast – Nigeria

Qualifications

Preferred

• Innovative : Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic : Shows intense and eager enjoyment and interest
• Dedicated : Devoted to a task or purpose with loyalty or integrity
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Team Player : Works well as a member of a group

Motivations

Preferred

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
• Goal Completion : Inspired to perform well by the completion of tasks
• Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals