About the Role

• The Graduate Trainee is responsible for implementing, managing, delivering, and supporting IT services to meet the business needs of internal and external users of our Electronic Medical Records (EMR) software, known as Smartclinic.
• The trainee will work closely with the developers team to escalate and resolve issues related to the EMR.

Job Duties

• Assist in the implementation and deployment of the Smartclinic EMR software.
• Provide technical support and troubleshoot issues related to the software, ensuring timely resolution and user satisfaction.
• Collaborate with the IT team to monitor and maintain the performance, availability, and security of the EMR system.
• Participate in the configuration, customization, and enhancement of the Smartclinic software to meet specific user requirements.
• Assist in user training and onboarding sessions to ensure effective utilization of the EMR system.
• Contribute to the development and documentation of IT policies, procedures, and best practices related to the EMR system.
• Stay updated with emerging technologies and industry trends related to healthcare IT services.
• Collaborate with cross-functional teams to identify and implement process improvements and optimize the use of the EMR system.
• Support other IT service management activities as assigned by the supervisor.

Qualifications

• Bachelor’s Degree (BSc) in Computer Science or other related fields.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Effective communication and interpersonal skills to collaborate with team members and end-users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills to prioritize tasks effectively.
• Willingness to learn, adapt, and take on new challenges.
• Must be open to a 6-month probation period and pass the required tests.