Operations Associate needed at Chowdeck

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Job title : Operations Associate

Job Location : Lagos

Deadline : June 30, 2024

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We are looking for highly skilled and smart individuals to join our operations team. Successful applicants will be in charge of ensuring the company’s day-to-day operations run smoothly,

which includes coordinating deliveries, managing order timelines, and providing excellent customer service to our customers.

Key Responsibilities

  • Ensure that all aspects of the order management timeline are carried out effectively.
  • Communicate with other team members to resolve issues and provide updates on customers’ orders.
  • Ensure Chowdeck riders, agents and vendors adhere to established brand guidelines.
  • Stay updated with the app’s features, policies, and processes.
  • Resolve issues through chat, mobile calls, and in-person meetings by providing accurate information and appropriate solutions.
  • Escalate recurring issues as quickly as possible for resolution.
  • Identify and recommend process enhancements to improve efficiency and customer satisfaction.
  • Provide internal updates on insights from engagements with vendors, riders, customers, and vendor agents to improve Chowdeck’s overall service.
  • Perform other duties as assigned by the operations manager.

You’ll thrive in this role if you:

  • insist on high standards from yourself.
  • are a team player.
  • are honest.
  • are a very fast learner.
  • able to break down complex ideas into comprehensible bits.
  • are very intuitive and willing to gain knowledge from new experiences.
  • love to solve complex issues when the answers are not readily available.
  • are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience.
  • are extremely patient and calm under pressure.
  • can communicate clearly and empathetically, both in writing and verbally.
  • have a deep and unrelenting focus on customer satisfaction and experience.
  • are flexible to work in shifts, including evenings, weekends, and holidays.
  • have the ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits

  • Aside from the salary, there are other benefits, such as a lunch allowance, a laptop to make your work easier, as well as medical coverage for your well-being.
  • Smart and kind colleagues who are genuinely interested in your professional growth and development.
  • Collaborative and dynamic work environment for learning.
  • Recognition and rewards for outstanding performance.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Administrative / Management  jobs
  • Operations Associate jobs
  • This job has expired!