Job title : Operation Manager
Job Location : Abuja
Deadline : July 14, 2024
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The incumbent is responsible for organizing and overseeing the daily operations of the production and logistics departments, to guarantee optimum productivity. S/he is to ensure that these departments are well-coordinated by managing procedures and operations, as well as working with other staff in strategic planning activities, ensuring all staff are aware of operational best practices and implementing new technologies.
- Responsible for supporting the MD/CEO in developing and directing strategy towards the profitable growth and operation of the company
- Developing strategic operative plans that reflect the longer-term objectives and priorities established by the Management
- Design and recommend new processes to improve/increase production quality, productivity and profitability
- Review and ensure quality control in service and product delivery across all departments
- Oversee the production department, and work with other pertinent units, to create production budgets
- Prepare production and expense reports and submit to top management weekly
- Closely monitor the operating and financial results against plans and budgets, creating monthly business reports; informing Management of significant changes
- Supervise the production team, ensuring updates and monitor stock and inventory records
- Submit periodic recommendations for stock update/management and production
- Send mass marketing communications to clients via appropriate channels
- Work with the appropriate departments to establish and follow through on consolidated marketing efforts
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Evaluate regularly the efficiency of business procedures according to organizational objectives and enforce improvements
- Supervise the production team, and provide constructive feedback as required
- Anticipate and mitigate likely risks to operational excellence
- Manage procurement processes, and coordinate material and resources allocation
- Research and propose policies and best practices to top management for possible implementation
- Work with the Customer Satisfaction team to manage client data bases, client retention strategies and client relationship management
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data, presenting this as quarterly management reports to the CEO
- Ensure corporate and legal compliance to established regulations, and handle business information with the required level of confidentiality
Oversee the logistics unit, ensuring client orders meet specification
- BSc Bachelor’s Degree in Business Administration, Project Management,
- An MSc in Business Administration will be an added advantage,
- Minimum of 5 years relevant and managerial experience
- Proven experience as Head of Operations, Operations Director or a similar leadership role.
- Compliance: Ability to audit and monitor quality of output; demonstrable experience of delivery against specified protocols/procedures ensuring the highest level of performance.
- Stakeholder Management: Ability to build and develop relationships with internal employee, strategic partners and other external parties/organizations; with the ability to resolve conflict.
- In depth knowledge of data analysis and performance/operation metric
- Personal Drive: Ability to work without supervision- autonomously; managing one’s own time; working with drive and enthusiasm.
- Communication: Excellent written, and verbal communication skills.
- Commercial Awareness: Demonstrable contribution, to maximizing commercial performance, through controlling costs, and ensuring efficiencies where possible, and keeping up-to-date with the latest trends and best practices
- Customer Focus: Ability to understand customer needs; striving to exceed expectations
- Planning and Organizing: Demonstrable experience with managing tasks and deadlines, with the ability to resolve conflicting priorities
- Excellent business process knowledge, proposal writing and reporting Skills.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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