Officer – Customer Operations, West 2 needed at MTN Nigeria

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MTN Nigeria’s job vacancy, Career and Recruitment

Job title : Officer – Customer Operations, West 2 jobs in Oyo

Job Location : Oyo

Deadline : May 23, 2022

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Responsibilities

  • Escalate and route customer issues to the relevant process operators.
  • Perform necessary system transactions related to customer request.  
  • Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
  • Maintain Integrity of managing subscriber data/information.
  • Identify and report on customer impacting trends. 
  • Generate periodic reports and other ad-hoc reports as requested by team lead.
  • Educate customer on use of products and services.
  • Enlighten and educate customers on new products and initiatives within MTN.  
  • Document actions taken to resolve client problems.
  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
  • Follow through on customer queries ensuring prompt resolution and feedback. 

Education

  • First Degree in any relevant discipline 
  • Fluent in English.

Experience:

  • 3 – 7 years experience in an area of specialization; with experience working with others
  • Experience working in a medium-sized organization.
  • Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Officer – Customer Operations, West 2 job vacancy in Nigeria, Officer – Customer Operations, West 2 job vacancy in Oyo, Administrative / Management jobs in Oyo

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