Nigeria Stock Control Officer needed at Engie Africa
Job title : Nigeria Stock Control Officer jobs in Enugu
Job Location : Enugu
Deadline : May 12, 2023
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Job Objective
- ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
- This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.
Responsibilities, Deliverables and Activities
Key Responsibilities
- Provide excellent customer service to all ENGIE Energy Access customers at all times
- Attract new and existing customers to the Point of Sale
- Supervise the movement & stock count of EEA inventory to and from the Point of Sale
- Provide periodic reports on customer engagement and stock count to Service Center Center Associate
Deliverables and Activities
- Provide exceptional experience to ENGIE Energy Access customers at all times
- Serve as a liaison between the customer and EEA
- Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
- Diagnose technical issues with customer units and accessories and support the after sales service process
- Provide accurate product information to customers
- Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
- Contribute to ensuring up-to-date and accurate inventory records for Stock audits
- Provide regular reports on sales, support, inventory, and customer data handling and management
- Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
- Ensure accurate and high quality information is added into EEA data systems.
- Help collect data on customer feedback and satisfaction
- Escalate any unresolved issues or questions to your supervisor/ manager
- Ensure all EEA customers have a great end-to-end customer experience
Required Skills & Experience
- Candidate should be fluent in English and at least 1 other local language from the region you are applying
- Critical thinking skills.
- Good influencing and negotiation skills.
- Flexibility with ability to work under pressure to meet deadlines.
- Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
- Excellent verbal and written communication skills.
- Team player who is able to work independently.
- Ability to establish and maintain effective working relationships with internal and external customers.
- Demonstrate a high level of professionalism and integrity.
- Should demonstrate both verbal and written communication skills.
- Should have a smartphone.
Qualifications
- A Minimum of SSCE
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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