NI – Refunds and Returns Experience Manager needed at Jumia Nigeria

Save 3 weeks ago

Jumia Nigeria’s job vacancy, Career and Recruitment

Job title : NI – Refunds and Returns Experience Manager

Job Location : Lagos

Deadline : October 02, 2022

Quick Recommended Links

Responsibilities

  • Map the customers journey to ensure a seamless experience for return and refunds touchpoints
  • Proactively identify pain points through a regular deep-dive culture to ensure appropriate improvement initiatives are activated
  • Define conditions and rules that optimize workflow and maximize quality of experience
  • Ensure continuous reporting and monitoring of key metrics to ensure quality control and efficiency of resolution management
  • Ensure that end to end process for returns and refunds can be adapted to optimize customer journey experience across 10 unique markets in Africa

Qualifications & Experience

  • B.Sc / HND in Social Sciences, Arts and/or other related field.
  • MA/MSc will be an added advantage.
  • 5+ years in a similar refunds & returns role

Skills:

  • Demonstrated ability to problem-solve and deep-dive on complex challenges, leveraging on data as a key parameter for decision-making
  • Extensive experience in process-mapping and work-flow management in an operations-centric setting
  • Stellar project management and execution skills to navigate project milestones end to end
  • Strong influencer, leveraging on clear and concise communication to manage relevant stakeholders in operations, marketing and commercial that holistically shape customer experience
  • Ensure that end to end process for returns and refunds can be adapted to optimize customer journey experience

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

NI – Refunds and Returns Experience Manager jobs in Lagos, Customer Service jobs, Full Time jobs, MBA/MSc/MA jobs

Internal Control Officer needed at Standard Bank And Trust Co
Internal Control Officer needed at Stanbic IBTC

Connect with us

Contact Us