IpNX Nigeria Limited’s job vacancy, Career and Recruitment
Job title : Network Support Engineer
Job Location : Lagos
Deadline : September 30, 2022
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Purpose of the Job
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution)???
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills:
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Self Development
- Nimble Learning
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: email@example.com using the position as subject of email.