Network Operations Center Engineer needed at Doheney Services Ltd – Apply Now

Job Expired
10 months ago

Job title : Network Operations Center Engineer

Job Location : Lagos

Deadline : July 03, 2023

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About the job

  • The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements

Skills/Requirements

Core Requirements and Responsibilities:

  • Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
  • Act as a First Point of Contact for incidents, escalations and business impacting technology issues.
  • Respond and perform first level triage of incidents within defined SLAs and work with teams towards resolution.
  • Assist in performing root cause analysis and root cause fixes.
  • Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
  • Send out regular communication on the status of incidents.
  • Document incident details and troubleshooting steps followed along with timelines.
  • Work with problem manager to track problem resolutions to ensure the incident did not recur.
  • Perform other tasks defined by the management team.
  • Willing to in a 24×7 Work environment on shift system

Knowledge, Skills and Abilities:

  • 1- 3 years’ experience in telecom NOC.
  • Good verbal and written communication skills
  • Able to understand technical terms.
  • Ability to perform high-level troubleshooting of infrastructure and application issues.
  • Working knowledge on Huawei M2000, U2000 is preferable.

KEY WORDS

  • U2000
  • M2000
  • Network monitoring
  • Escalations

How to Apply for this Offer

Please send CVs to vsibigam@doheneyservices.com

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