JOB SUMMARY

To verify the validity of claims reported in line with the policy terms and conditions; prompt processing of claims with a view to achieving customer satisfaction and retention

REQUIREMENTS

• Minimum of a Bachelor’s Degree in Insurance/Law or related field.
• Minimum of one (1) year relevant experience in an Insurance firm
• Member of the Chartered Insurance Institute of Nigeria (CIIN), Chartered Insurance Institute (CII), Progress to Associate would be an added advantage
• Knowledge of motor insurance products and industry regulation and practices
• Proficient in the use of Microsoft Office.

RESPONSIBILITIES

• Responsible for receiving all motor claims related notification by confirming the circumstance of loss and effectiveness of cover as at the time of loss
• Registering claims on the software
• Acknowledging claim notification within the stipulated time frame
• Confirming the premium position as the time of loss
• Following up with the Insured/Broker to ensure prompt documentation of the claim
• Responsible for forwarding the substantiated documents to Inspection and Survey Unit for adjustment. Following up with Inspection and Survey Unit to ensure the file is returned within the stipulated time frame
• Conveying our settlement offer and discharge voucher/repudiation to the insured/ broker
• Following up with the insured/broker to ensure the discharge voucher is executed and returned promptly
• Upon receipt of the executed discharge voucher, follow up with all relevant parties to ensure payment is made within the stipulate time frame
• Notify Insured/Client of the payment and obtain acknowledgement
• Registered the payment in the settled register and send to DMS for scanning and closure.
• Ensuring all recoverable on salvage and third party (subrogation) are remitted and imputed on the software;
• Responsible for claims recoveries from coinsurers.
• Notify FINCON to confirm payment and issue receipt.
• Calculate loss ratios and send recommendation for review of policy terms and conditions to Head Claims for review before communicating to the underwriting team
• Prepare NAICOM reports for Paid and outstanding claims for the quarter under review
• Prepare Auto crash report monthly
• Prepare Bancassurance report monthly
• Receives, documents and escalates complaint from internal and external customers in a bid to ensure customer satisfaction and retention
• Send Service feedback forms to client and review responses with team lead