Job Overview

• The Medical Secretary will perform duties related to case management, which entails being responsible for the wellbeing of the clients and guiding them through the processes and regulations related to their cases.
• She will enhance the quality of patient management, maximize satisfaction, and promote cost effectiveness.

Responsibilities

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
• Handle case assignments, draft service plans, review case progress and determine case closure.
• Help clients achieve wellness and autonomy.
• Facilitate multiple care aspects (case coordination, information sharing, etc.).
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Develop effective working relations and cooperate with medical team throughout the entire case management process.
• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
• Record cases information, complete accurately all necessary forms and produce statistical reports.
• Promote quality and cost-effective interventions and outcomes.
• Assess and address motivational and psychosocial issues.
• Adhere to professional standards as outlined by protocols, rules, and regulations.

Qualifications

• B.Sc Degree in related healthcare field
• At least 2 Years Experience working with an EMR would be an advantage.

Learning & Growth /Innovation:

• Continually seek out new ways of improving the company’s operations.

Technical Competence:

• Prior experience as a Medical Secretary or similar administrative role
• Multitasking and organizational skills
• Knowledge of medical coding, medical office procedures, regulations, and medical terminology