IT Applications Manager will manage/lead a team responsible for updating, enhancing, and leveraging CRM, Wholesale, Interconnect Billing, Business Intelligence, Revenue assurance, Fraud and API Management platforms to support the company’s aggressive growth strategies. This position will work closely with the IT Leadership Team and the Business leaders, to understand short and long-term business goals and strategies, resulting in the formation of future roadmaps.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The Role will be accountable to achieve the following objectives:

• Managing the applications team responsible for the key business applications, including Salesforce CRM and CPQ, Wholesale and Interconnect Billing, Business Intelligence, Revenue assurance, and Fraud and API Management platforms.
• Developing the MTN GC IT staff to meet the changing needs of the business and users, new projects, and technologies
• Collaborating with business teams to continuously evolve MTN GC systems, focusing on supporting increased sales, customer experience, and profitability.
• Facilitating IT governance process in coordination with Senior Management, participate in planning for future business needs.
• Defining application planning and forecast tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of IT applications within scope to ensure that all requirements are satisfied.
• Act strategically to consolidate and leverage existing applications to streamline business processes and reduce overhead.
• Communicating effectively with Senior Management and all users of Information Services and systems.
• Developing and maintain systems and staff performance metrics to drive continuous improvement.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes.
• Establishing standards, methodologies, and documentation for business systems configuration and application integration.
• Managing planning and implementation of enterprise services design, including configuration, integration, and maintenance of systems within scope and other platform solutions.
• Managing systems and software integration projects.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred), Master’s degree (advantageous)
• Relevant certification/accreditation/membership with professional body as required for role
• Fluent in English and language of country preferable

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of enterprise-level applications in a variety of technology footprints.
• Must have hands on experience in BSS and OSS Platforms Salesforce(CRM, CPQ), Oracle ERP, Contract Management, Oracle ERP, Enterprise Integration Platforms, API Management Platforms, Service Activation and Provisioning Systems, Mediation and Billing, Service Assurance platforms
• Experience in revenue assurance and fraud management technologies and processes
• Must have experience in eTOM, SID and NGOSS Framework.
• Worked across diverse cultures and geographies (advantageous)
• Experience working in a medium to large organization

Competencies:

• Implementers, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the MTN footprint
• Strong understanding of managed networks
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring – Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Good prioritisation skills and be flexible enough to adapt plans
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set

Head

• Executes tactical plans to achieve strategic requirements
• Has the mental agility to identify and solve relevant business challenges
• Executes and identifies opportunities for commercial innovation and continuous improvement

Heart

• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Is self-aware and supports team capability development through opportunity creation for realising potential
• Builds professional networks across teams through collaboration and co-operation

Hands

• Produces sustainable business results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others