MAERSK is Recruiting For Customer Experience Counter Agent

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MAERSK’s Career and Recruitment Offer

Job title : Customer Experience Counter Agent

Job Location : Lagos

Deadline : April 11, 2021

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Duties and Responsibilities

  • Deliver excellent customer experience.
  • Prompt turnaround of service requests and execution of operational activities.
  • Prompt issue resolution and proactive exceptions management.
  • Ensure proper and accurate documentation validation prior receipt and processing.
  • Own customer registration on the website, onboarding and education on usage of selfservice tools.
  • Continuously find ways to improve counter processes and act on them.
  • Maintain positive energy and synergy with colleagues.
  • Maintain positive collaboration and interactions with crossfunctional teams.
  • Clearly demonstrate CARE PRO behaviors in every customer interaction.
  • Ensure daily reconciliation of received documents prior filing and dispatch to archive.
  • Work closely with the OTCX team to achieve joint objectives.
  • Always behave in a manner consistent with and loyal to the Maersk values.

Requirements

  • Minimum HND or BSc in any discipline.
  • Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
  • Good interpersonal and communication skills.
  • Passion for Customer Service.
  • High attention to detail, proactive person with a service oriented mindset.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
  • Good moral compass and ability to work the Company’s values.
  • Ability to work independently and within team and meet agreed deadlines.
  • Fluent in English (written and oral)

Remuneration

  • We offer a position in a challenging and everchanging environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.

How to Apply for this Offer

Interested and Qualified Candidates Should Click here

Company Information

  • Total Jobs: 1 Jobs
  • Full Address: Container Terminal, Apapa Port Wharf Road, Apapa Lagos, Nigeria.

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