Responsibilities:

• Monitor CCTV Surveillance Cameras.
• Investigate irregularities with deletions, return and exchange.
• Training of security personnel and staff on loss prevention/control protocols, strategies and best practices.
• Prevent and detect Internal and external theft, shoplifting and recover amount (such as: cashier fraud, corruption, bribery, theft, etc.).
• Carryout periodic inventory checks and Identify and report stock shortages.
• Identify, recommend, and implement systems to minimize loss of merchandise, money, or company assets.
• Apprehend shoplifters and individuals engaged in theft activity.
• Collaborate with store management to address security concerns.
• Document and prepare incident reports as required.
• Identify vulnerabilities in security systems and propose improvements.
• Investigate and resolve various fraud and theft cases as well as product damages.
• Carry out other activities as assigned by the Line Manager, that would be required to achieve the company’s loss prevention and control objectives.

Qualifications:

• Bachelor’s degree or Higher National Diploma.
• Relevant professional qualification or certification is a plus.
• Minimum of 2 years working experience in loss prevention or a similar role; in the retail or FMCG industry.

Skills Required:

• Proficiency in operating security equipment e.g. CCTV System etc.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Effective conflict management and de-escalation skills.
• Strong critical thinking skills and tactical awareness.
• Ability to multitask and perform under tight deadlines.
• Excellent verbal and written communication skills.
• Exceptional Interpersonal and problem-solving skills.
• Excellent report writing skills.
• Inventory management skills.
• Strong analytical and security risk assessment skills.
• Knowledge of investigative techniques and evidence collection.
• Experience with conducting interviews and interrogations.
• Understanding of legal and regulatory requirements related to loss prevention.
• Understanding of fraud prevention and detection methods.
• Knowledge of loss prevention strategies specific to the retail industry.