Project Description

• The PMI Evolve Project supports the U.S. President’s Malaria Initiative (PMI) and USAID to plan and implement an integrated vector control strategy with the overall goal of reducing the burden of malaria while promoting equity to sustain malaria gains.
• Abt has implemented integrated vector control for PMI since 2011, delivering high-quality indoor residual spraying (IRS), technical assistance for insecticide-treated net (ITN) distribution and durability monitoring, and new approaches for larval source management (LSM).
• Additionally, Abt’s PMI-funded work manages the most comprehensive malaria vector entomological surveillance programs in 21 African countries to inform malaria vector control trends, strategies, and impact.
• Under the PMI Evolve Project, Abt will further its delivery of integrated vector control programs by partnering with local communities, organizations, and governments to co-design and co-implement tailored malaria vector control programs.
• The end goal is fighting malaria while strengthening local capacity to sustain malaria gains.

Key Responsibilities

• Perform desktop and laptop computer support, including performing routine preventive maintenance, installing software patches and upgrades, and troubleshooting hardware or software problems in-person, by phone, or using remote access tools.
• Track and process all project staff IT Support incidents, requests and tasks using the ServiceNow ticketing tool.
• Manages the project’s computer network, coordinating with Abt IT regional staff and/or vendors, as well as IT staff in the US
• Ensure a stable, consistent office internet connection throughout the site office, report any issues and work with ISP to resolve them.
• Ensure the functionality of the backup systems and the integrity of the User and project data.
• Maintain ‘Workstation Inventory List’, tracking the physical inventory of all equipment (PC’s, laptops, printers, etc.), and update the Asset Records on Monthly basis on ServiceNow
• Provide technical support for the resolution of major outages, network, or system failures such as but not limited to server crashes, firewall failures, virus attacks, etc.).
• Image, reimage, configure, and join Abt laptops to the domain.
• Create (and update as required) a Disaster Recovery Plan for the office.
• Assist in management of Group Policies and file permissions for project users and groups.
• Ensure each Abt system has valid certificates and up-to-date security tools, and that all staff members adhere to Cyber Security rules and processes.
• Attend and participate in monthly IT conference call with International IT Management (All IT Managers’ Monthly Meeting), 1×1 meetings and any other meetings.
• Identify and communicate process improvements which will allow site staff to increase their efficiency and productivity.
• Provide basic training to users on including MS Office products, ‘New Employee IT Orientation’, ‘Acceptable Abt IT Resources’ usage, and data collection tools, and facilitate the completion of other required trainings.
• Together with the Finance Manager, maintain and track IT equipment to facilitate timely and accurate government inventory reporting to client.
• Any duties as assigned.

Minimum Qualifications

• Bachelor’s degree in computer science, computer programming, or another IT-related field.

Preferred Qualifications

• Bachelor’s degree in computer science, computer programming, or another IT-related field.
• At least 4 years of relevant professional experience in IT network administration in a Windows environment, including internet access support.
• Excellent knowledge of IT systems and technologies, including cloud computing, virtualization, and enterprise software.
• Able to manage and provide technical oversight to junior programmers and consultants.
• Able to work well in collaboration with VIPs, executives, stakeholders, and technical advisors.
• Experience in using IT Support Ticketing Tools, ex: ServiceNow
• Work experience in NGOs or International organizations is a plus
• Fluency in English