L&D Content Specialist needed at Food Concepts Plc

Job Purpose

• The Learning and Development Content Specialist will be responsible for creating and delivering high-quality training content that enhances the skills and knowledge of employees across the organization. This role involves designing training manuals, e-learning modules, videos, and other materials that ensure clear understanding of business processes, procedures, and best practices. The ideal candidate will collaborate closely with internal teams to ensure all training materials are accurate, engaging, and aligned with organizational goals.

Core Responsibilities and Key Result Areas

Key Duties and Responsibilities:

• Content Creation: Develop and design comprehensive training materials including manuals, job aids, e-learning courses, videos, and other content to facilitate effective employee training and development.
• Instructional Design: Apply instructional design principles to create engaging and interactive learning experiences that cater to diverse learning styles.
• Learning Management System (LMS) Management: Upload, organize, and maintain training materials on the organization’s LMS platform, ensuring easy access and usability for all employees.
• Collaboration: Work closely with subject matter experts (SMEs) and department leaders to gather relevant information, align content with business needs, and ensure accuracy and clarity in all training resources.
• Content Review and Updates: Regularly review and update training materials to ensure they remain current, compliant with organizational policies, and reflect any changes in business operations or procedures.
• Documentation: Create clear, concise, and user-friendly documentation for procedures, best practices, and company policies to ensure employees have accessible references.
• Storytelling: Use effective storytelling techniques to communicate complex information in a way that is engaging and easy to understand.
• Evaluation and Feedback: Gather feedback from learners and stakeholders to assess the effectiveness of training materials, continuously improve content, and optimize the learning experience.
• Research: Conduct research to ensure that all content is up-to-date, relevant, and reflects the latest industry standards or organizational practices.
• Work with Media Production Teams: Assist with aligning scripts to visuals, including video production, graphics, and other multimedia elements.
• Quality Assurance: Perform quality checks on content, ensuring grammatical correctness, clarity, and adherence to instructional design principles.
• Stay Updated on Trends: Keep up with the latest trends in scriptwriting, e-learning, and multimedia content to enhance the quality of the scripts.
• Perform other related tasks or assignment to content creation for the Organization

Key Performance Indicators

• Number of Training Materials Created: Track the number of training manuals, videos, e-learning modules, and other materials developed within a specific timeframe.
• Cost-Effectiveness: Track the cost per learner for training programs and ensure it aligns with budget goals.
• Time Spent on Content Creation: Measure the average time taken to develop training materials and strive for efficiency without compromising quality.
• Content Update Frequency: Evaluate how often training content is reviewed, updated, and refreshed to stay current with company changes and industry standards.
• Training Impact on Performance: Measure the impact of training on employee performance, such as improvements in productivity, reduced errors, or improved compliance with procedures.

Knowledge Requirements

• Strong instructional design and e-learning development skills.
• Creative thinker with a passion for learning and employee development.
• Ability to work independently and as part of a team.
• Excellent storytelling and communication skills.
• High level of initiative and problem-solving skills.
• LMS Expertise: Strong working knowledge of Learning Management Systems (LMS), content uploading, and tracking of employee progress.
• Technical Skills: Proficiency in e-learning authoring tools (Articulate 360, Adobe Captivate, etc.), video editing software, and graphic design tools.
• Industry Knowledge: Prior experience or understanding of restaurant business operations is preferred.
• Communication: Exceptional verbal and written communication skills, with the ability to simplify complex topics.
• Attention to Detail: Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.

Job Specifications

• A good first degree in English, Communications, Instructional Design, Education or related field
• Possession of a Certification in training and development  
• Possession of any relevant technical writing and Scripting/ Instructional Design professional Certification is an advantage
• Minimum of 4 to 6 years work experience with at least 2 years in Content creation, e-learning, instructional design.
• Experience in the restaurant or hospitality industry would be an added advantage.