Essential Job Responsibilities:

The roles and responsibilities of the Laundry Attendant include but not limited to:

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
• Understand operation of washing machines and dryers.
• Load and unload washes according to standards.
• Wash and dry all dirty linens, towels, rags, etc.
• ort all hotel linen according to type, color, size, etc.
• Pre-treat all stained linen before washing.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of day.
• Sweep and mop laundry floors, storing all linens off the floor.
• Fold and arrange clean towels and linens according to sizes
• Remove and sort dirty linens and towels from laundry carts.
• Keep laundry carts clean and free of debris
• Maintain clean work area.
• Sort clean laundry according to type and load carts.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive and sort dirty linen and trash as required.
• Complete the Laundry Control Log for all linen sent and received from subcontractor.
• Coordinate pick up of cleaned hotel linen from laundry service company.
• Inspect condition, charges and amount of cleaned hotel linen received from service company; resolve any discrepancies.
• Organize and stock all clean hotel linen in designated areas, shelves.
• Remove substandard hotel linens from circulating inventory.
• Report all shortages, damages, maintenance requests, problems and linen availability to manager.
• Maintain close liaison with laundry service company to ensure the service provided meets the hotel’s standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the six step procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Turn over any lost and found items from guest rooms to Supervisor or designated person.
• Complete inventory of hotel linens as assigned.
• Assist Laundry in sorting and documenting dirty hotel linens.Ensure overall guest satisfaction.

Knowledge and Experience:

Ideal candidate will have:

• Secondary/High School Education required
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Previous guest relation training
• Maintain regular attendance in compliance with Merat Hotel and Suites’ Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Merat Hotel and Suites’ Standards and regulations to encourage safe and efficient hotel operations