1 week ago
Job title : Key Account Manager
Job Location : Lagos
Deadline : June 23, 2023
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What you will be doing:
- Assist in managing client relationships by maintaining regular communication and addressing client inquiries or concerns.
- Support account managers in identifying and understanding client needs and objectives.
- Collaborate with the account management team to develop strategies for enhancing client satisfaction and retention.
- Assist in the coordination and execution of client projects, ensuring timely delivery and adherence to project goals and objectives.
- Work closely with internal teams (e.g., sales, marketing, operations) to ensure seamless project execution.
- Monitor project progress and provide regular updates to account managers and clients.
- Assist in analyzing client data and performance metrics to identify trends, insights, and areas for improvement.
- Prepare reports and presentations summarizing key findings and recommendations for the account management team.
- Support in tracking and documenting client interactions, project milestones, and deliverables.
- Provide administrative assistance, such as scheduling meetings, preparing agendas, and organizing client-related documents.
- Assist in preparing contracts, proposals, and other client-facing documents as required.
- Handle general administrative tasks to ensure the smooth operation of the account management department.
You should apply if you:
- A degree holder from any field.
- Can-do attitude and eagerness to learn.
- Organised, detail-oriented, and able to manage 30+ clients at once.
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
- Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
- Comfortable using and learning software: Google Sheet, CRM, Sales enablement tools etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
Our Klashans are the heart of the business, so we prioritize welfare and offer a wide range of competitive benefits including but not limited to:
- All the latest technology you need to do your role.
- Employee stock option scheme.
- Private health insurance.
- Mental health wellness benefits.
- Budget for French language classes.
- One-time home office set-up allowance.
- Hybrid; remote + office hours and flexible working conditions.
- Fuel and wifi allowance for remote working.
- Work-from-anywhere weeks; work from anywhere for three weeks in a year.
- Paid birthday day off.
- Team building events.
- Paid parental leave.
- Learning and development budget.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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