Key Account Manager needed at Klasha – Apply Now

What you will be doing:

• Assist in managing client relationships by maintaining regular communication and addressing client inquiries or concerns.
• Support account managers in identifying and understanding client needs and objectives.
• Collaborate with the account management team to develop strategies for enhancing client satisfaction and retention.
• Assist in the coordination and execution of client projects, ensuring timely delivery and adherence to project goals and objectives.
• Work closely with internal teams (e.g., sales, marketing, operations) to ensure seamless project execution.
• Monitor project progress and provide regular updates to account managers and clients.
• Assist in analyzing client data and performance metrics to identify trends, insights, and areas for improvement.
• Prepare reports and presentations summarizing key findings and recommendations for the account management team.
• Support in tracking and documenting client interactions, project milestones, and deliverables.
• Provide administrative assistance, such as scheduling meetings, preparing agendas, and organizing client-related documents.
• Assist in preparing contracts, proposals, and other client-facing documents as required.
• Handle general administrative tasks to ensure the smooth operation of the account management department.

You should apply if you:

• A degree holder from any field.
• Can-do attitude and eagerness to learn.
• Organised, detail-oriented, and able to manage 30+ clients at once.
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
• Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
• Comfortable using and learning software: Google Sheet, CRM, Sales enablement tools etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

Benefits

Our Klashans are the heart of the business, so we prioritize welfare and offer a wide range of competitive benefits including but not limited to:

• All the latest technology you need to do your role.
• Employee stock option scheme.
• Private health insurance.
• Mental health wellness benefits.
• Budget for French language classes.
• One-time home office set-up allowance.
• Hybrid; remote + office hours and flexible working conditions.
• Fuel and wifi allowance for remote working.
• Work-from-anywhere weeks; work from anywhere for three weeks in a year.
• Paid birthday day off.
• Team building events.
• Paid parental leave.
• Learning and development budget.