ITIL Service Delivery Manager needed at GVA Partners

Job Expired
3 weeks ago

Job title : ITIL Service Delivery Manager

Job Location : Lagos

Deadline : February 27, 2024

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Job Overview

  • We require the service of a Project Manager with ITIL experience, knowledge of IT and Operations, Service delivery to join our team.

Skills & Competencies

LEARNER

  • Knowledge of Service delivery management framework.
  • Able to log all relevant incidents/service request details, allocating categorization and prioritization codes.
  • Working knowledge of ITIL foundation.
  • Able to escalate Service requests in line with established Service lever targets ensuring tickets are properly logged.
  • Able to create and manage user account.

PRACTITIONER

  • Providing first-line investigation and diagnosis.
  • Able to plan, and design IT infrastructure services.
  • Knowledge of IT Service management software including ITIL and COBIT.
  • Knowledge of ITIL incident, problem and change management components.
  • Able to support tickets and service requests received from end-users of IT systems or issues identified through system and services.
  • Able to log in all incidents and their resolution to see if there are recurring malfunctions.
  • Able to monitor and manage reliability and availability metrics to infrastructure Service Level Agreements (SLA).

PROFESSIONAL

  • Skills to review to approve SLA reports
  • Skills to co-ordinate and mediate cross-vendor/supplier delivery issues.
  • Able to review and approve root cause analysis for systemic issues within production (inclusive of applications and infrastructure).
  • Experience troubleshooting network connectivity including LAN, broadband and VPN wireless and cellular-based internet services.
  • ITIL v3 certified.
  • Experience in producing reports using ServiceNow and/or other ITSM tools.
  • Knowledge of ITIL environment and /or Technology Service Operations.
  • Knowledge of cloud service delivery methods (LaaS, Paas, Saas).
  • Able to manage and drive all services through adoption and implementation of ITIL process and procedures.
  • Knowledge of all ITIL phases, beginning from Service Strategy, Service Design, Service Transition, and Service Operation.

EXPERTS

  • Skills to review to approve SLA reports
  • Skills to co-ordinate and mediate cross-vendor/supplier delivery issues.
  • Able to review and approve root cause analysis for systemic issues within production (inclusive of applications and infrastructure).
  • Experience troubleshooting network connectivity including LAN, broadband and VPN wireless and cellular-based internet services.
  • ITIL v3 certified.
  • Experience in producing reports using ServiceNow and/or other ITSM tools.
  • Knowledge of ITIL environment and /or Technology Service Operations.
  • Knowledge of cloud service delivery methods (LaaS, Paas, Saas).
  • Able to manage and drive all services through adoption and implementation of ITIL process and procedures.
  • Knowledge of all ITIL phases, beginning from Service Strategy, Service Design, Service Transition, and Service Operation.

How to Apply for this Offer

Interested and qualified candidates should send their Resume (in PDF or Word format) to: busolao@gvapartners.com and copy to: contact@gvapartners.com using the Job title as the subject of the mai

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