IT Technical Support Engineer needed at Dangote

Job Expired
11 months ago

Job title : IT Technical Support Engineer

Job Location : Edo

Deadline : June 10, 2023

Quick Recommended Links

Description

  • Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
  • Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process
  • Provide guidance to users on how to use IT systems and applications, including password resets and user account management
  • Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
  • Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
  • Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
  • Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications

Qualification and Experience

  • Minimum of 3 years of experience in IT technical support role
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues
  • Experience with Microsoft Windows OS, Active Directory and basic networking concepts
  • Bachelors Degree in Computer Science or related field
  • CompTIA Certification is preferred

Competencies and Skills

  • Strong customer service orientation with excellent communication and interpersonal skills
  • Good problem-solving and analytical skills with attention to detail
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Understanding of IT infrastructure components, including servers, network devices, and storage systems
  • Adaptability and flexibility, with a continuous learning mindset

How to Apply for this Offer

https://jobs.workable.com/view/coYYAajn3GzXFDuGDGVsV3/it-technical-support-engineer—okpella-in-okpella-at-dangote-group?utm_source=MyJobMag

  • ICT Jobs in Nigeria jobs
  • IT Technical Support Engineer jobs

  • This job has expired!

Connect with us