IT Systems Support needed at Green Africa

Save 3 weeks ago

Green Africa’s job vacancy, Career and Recruitment

Job title : IT Systems Support

Job Location : Lagos

Deadline : October 02, 2022

Quick Recommended Links

Job Description
Qualifications

  • Higher Education Diploma or University Degree in the field of computer science or any related discipline
  • 0 2 Years working Experience in a Support Role
  • Microsoft/Cisco/ITIL Certifications is an added advantage
  • Experience with desktop and server operating systems, including Windows 8 and 10.
  • Working knowledge of a range of diagnostic utilities, including [bios hardware testing utility, Spiceworks network monitorƒetc.].
  • Good written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Job Role

  • Provide Tier 1 IT support delivery and log all support issues
  • Document resolutions and analyze trends for ways to prevent future problems.
  • Field incoming help requests from end users via in-person, telephone, and e-mails in a courteous manner.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Responsible for inventory maintenance
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

IT Systems Support jobs in Lagos, ICT Jobs in Nigeria jobs, Full Time jobs, BA/BSc/HND jobs

Investment Manager, Business Development Unit needed at The OPEC Fund for International Development
Credit Collections Intern needed at SeedStars Academy

Connect with us

Contact Us