Job Brief

• To assist in the collection and analysis of specific data required by management to generate intelligent insights that enable the company optimize its operations
• To provide IT support across the organization on hardware devices
• To serve as the primary contact for organizational software issues, by providing first level support to primary users.

Key Responsibilities
The Job responsibilities include without limitation, the following:

• Provide IT support to all staff members on hardware devices, installations, and troubleshooting of systems.
• Test new features deployed for company business’ (custom and off-the shelf) softwares.
• Be responsible for creating and setting up email accounts, CRM accounts and other software accounts for all new and existing staff
• Be responsible for disabling and removing email accounts, CRM accounts and other software accounts for all exited staff to ensure database security & integrity.
• Serve as the primary contact for business software issues, ensuring quick resolution of downtime issues by managing third party service providers adequately to ensure integrated systems are running smoothly.
• Communicating with all users of business softwares and ensuring all their issues/tickets are resolved within 24hrs of report.
• Communicate ahead, downtime occurrences to all staff and recommend business continuity steps to ensure workflow is not inhibited.
• Assist in the extraction, clean up and visualization of organizational KPI Dashboards, using Power BI, MS Excel (Pivot Tables) or other relevant tools.
• Ensure database integration with CRM runs smoothly, and continuously monitor trends on visualized dashboards to gain insights and generate weekly recommendations.
• Extract, clean, analyze and visualize data for the various departments of the business by being the primary contact for data requests.
• Assist Senior and Middle Management team in preparation of reports.
• Any other designated tasks assigned

Requirements

• Candidates should possess a Bachelor’s Degree with at least 1 year experience.
• Problem Solving/Analytical skills
• Effective Time Management skill
• Organizational skill
• Attention to details
• Excellent communication skills
• Confidentiality and objectivity
• Extensive knowledge of Strategy & Business Intelligence
• Ability to prioritize issues
• Project or Product Management Skill
• Effective Internal & External Stakeholder Management
• Working knowledge of integrated systems using APIs
• Working knowledge of Microsoft office suite
• Working knowledge of QuickBooks (or other accounting) software