IT Support Officer needed at WTS Energy

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Job title : IT Support Officer

Job Location : Imo

Deadline : December 15, 2023

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Provide support to the IT team, working to develop, test, install, configure and troubleshoot computer hardware and software as well as ensuring timely and quality technical support to end users.


  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests Provide first line support to IT end users.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and test new technology
  • Provide support for Audio/Visual technologies, virtual collaboration technologies as well as shared devices such as Network printer, Scanner, photocopies etc.
  • Providing technical support across the company; setup accounts for new users and repair/replace equipment a necessary
  • Support the maintenance of servers and associated hardware, applications, services and settings
  • Support Implementation of company’s  IT and Communication policies and management of all applications Software, Intranet, Internet and telecommunication infrastructure
  • Participate and contribute to systems planning and network implementation for all aspects of the company’s IT systems including workstations, applications and telephony
  • Contribute to identification and management of resources needed for the planning, development and delivery of specified information and communications systems services and products
  • Compile records of problems encountered in accordance with agreed standards and procedures. Ensure adherence to escalation procedures
  • Participate in and contribute to the preparation of the annual IT/Communications budget
  • Maintain the Information Security Risk Register
  • Provide regular periodic report on Information systems and performance
  • Handle equipment repair, repair for remedy failures, cable replacement and repair, replacement of information technology components


  • Timely Service Delivery Adherence to SLA’s
  • Timeliness and Accuracy of Reports
  • HSE Compliance


  • Bachelor’s degree in Computing, Engineering or Computing related discipline.

Work experience:

  • Approx. 2-3 years’ work experience.
  • knowledge of Information Security Management Systems, Systems integration and development, messaging systems, and good working knowledge of Microsoft Server and Clients’ Operating Systems
  • Be familiar with Network monitoring and diagnostic tools
  • Previous experience with Microsoft Windows Server 2008, 2012, and 2016 preferred
  • Previous experience with Cisco switches and routers required
  • CCNA, MCSA 2012, 2016 required


  • Interpersonal and Communication (Oral and Written) Skills
  • Problem solving skills
  • Ability to work independently under minimal supervision.
  • Ability to investigate security alerts and provide incident response.
  • Assist with the drafting, maintenance, and delivery of IT security awareness training for employees.
  • Knowledge of computing infrastructure.
  • Must have strong technical knowledge of Polycom Systems, Tandberg/Cisco Systems, Creston, and other audio and video technologies.
  • Data Management
  • Report writing skills
  • Time Management skills
  • Presentation Skills
  • Team player

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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