General Objective / Purpose of Job

• IT support officers will be mainly responsible for the smooth running of Cash Registers, POS Printers, computer systems, switches, data service, applications and ensure users get maximum benefits from them.
• They will also be responsible for all IT related administrative support and related office operations.
• Act as the point of contact for all employees, providing technical support and managing their queries.

Roles & Responsibilities

• Maintenance of Sage Pastel Evolution servers across the 14outlets, warehouse, TPL, CPU and event place making sure that it is up and running, thereby providing accounting platforms for the Account department to carry out their functions.
• Maintenance of all point of sales (POS) and printer in all the 14outlets.
• Managing the Mail Server making sure that it is up and running, thereby ensuring that inter and intra departmental correspondence memos are passed electronically and communication is sustained.
• Maintenance of network routers and switches in the Head Office and across the outlets, making sure that there is inter-outlet connectivity.
• Maintenance of all company’s ICT assets including the hardware and software.
• Installing and supervising the installation of IT equipment in all outlets.
• Installing and setting up multimedia equipment and gadget in meetings and events venues. Examples are Board meetings, Press briefings, Executive, etc
• Troubleshooting and repairing of general network of the organization.
• Repairing corrupt computer systems in order to minimize the cost of replacement and optimize the usage at the expense of purchase.
• Training of staff members on the correct handling of the computer systems and equipment such as printers, copier, scanners etc.
• Training of front office staff members (CCP, sales supers etc) on the correct use and handling of front office equipment (e.g. POS Machine and Printers, UPS) in order to optimize operations.
• On the job training of some staff member on the use of some application software.

Qualifications / Skills Required

• Interested candidates should possess a Bachelor’s Degree.
• 2 – 4 years of relevant work experience.
• Strong organization skills with a problem-solving attitude.
• Excellent communication and analytic skill (oral and written).
• Attention to details.
• Should be able to interact with all staff across all level and cadre.
• Creative, open to new ideas and ability to multi-task effectively.
• Good time management and scheduling skills.
• Good understanding of System Hardware and T-Shoot.
• Good Understanding of Windows OS (Client and Server).
• Basic knowledge of IP network and System Applications.
• Knowledge of Saas & PaaS is a plus.