Job Description

•  Responsible for managing backups and tape rotation
•  Diagnosing and resolving basic technical issues
•  Undertaking supervised small- to medium-sized IT projects as instructed by the IT Support Executive
•  Providing desktop and server support
•  Antivirus installation to all desktops and laptops
•  Fault finding to laptops and desktops
•  Performing basic administrative support duties, as required, to meet specific operational objectives
•  Performing miscellaneous job-related duties as assigned by the IT Support Executive
• Working extra hours to meet deadlines, as required and where reasonable
•  Providing assistance and support to colleagues in IT-related matters
•  Ensuring that a high level of customer service and support is provided to all internal and external customers

Qualifications

• OND/HND or BSc in IT, Computer Science or Engineering
• Hands on network engineering experience
• Desktop, laptop and mobile devices installation and problem resolution.
• Able to configure network monitoring and network diagnostic tools.
• Good analytical and problem-solving skills to assess network performance and recommend changes.
• Fast Learner
• Good interpersonal skills to communicate with users, vendors and other IT personnel.
• Ability to prioritize and multitask etc.