IT Support Officer needed at Alister Greene Consulting – Apply Now

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Job title : IT Support Officer

Job Location : Lagos

Deadline : July 16, 2023

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Purpose of Role

  • As an IT Support Officer, you will be responsible for a range of tasks related to testing, quality assurance, end-user training, and technical support.

Job Description

  • Conduct thorough testing of software applications to ensure they meet the specified requirements.
  • Collaborate with the development team to identify and resolve any issues or bugs found during the testing phase.
  • Provide training sessions to end-users on software applications, ensuring they have the knowledge and skills to effectively use the systems.
  • Develop training materials and documentation to support user learning and adoption.
  • Address user queries and concerns related to software usage and functionality.
  • Assist end-users with day-to-day application usage, troubleshooting issues, and resolving technical problems.
  • Respond to user inquiries promptly and provide timely resolutions.
  • Log all user-related issues and ensure they are resolved within the stipulated time frame.
  • Collaborate with the development team to provide feedback on user experiences and suggest improvements or enhancements.

Qualifications and Requirements

  • Minimum of an HND / B.Sc in Computer Science, Computer Engineering, or a related field.
  • At least 1 year of relevant work experience in a similar role, preferably in an IT support or technical assistance capacity.
  • Sound knowledge of software testing methodologies and quality assurance processes.
  • Good Knowledge of common operating systems (e.g., Windows, macOS, Linux) and office productivity tools.
  • Experience with remote support tools and ticketing systems would be advantageous.
  • Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.

How to Apply for this Offer

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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