1 week ago
Job title : IT Support Officer
Job Location : Lagos
Deadline : July 16, 2023
Quick Recommended Links
Purpose of Role
- As an IT Support Officer, you will be responsible for a range of tasks related to testing, quality assurance, end-user training, and technical support.
- Conduct thorough testing of software applications to ensure they meet the specified requirements.
- Collaborate with the development team to identify and resolve any issues or bugs found during the testing phase.
- Provide training sessions to end-users on software applications, ensuring they have the knowledge and skills to effectively use the systems.
- Develop training materials and documentation to support user learning and adoption.
- Address user queries and concerns related to software usage and functionality.
- Assist end-users with day-to-day application usage, troubleshooting issues, and resolving technical problems.
- Respond to user inquiries promptly and provide timely resolutions.
- Log all user-related issues and ensure they are resolved within the stipulated time frame.
- Collaborate with the development team to provide feedback on user experiences and suggest improvements or enhancements.
Qualifications and Requirements
- Minimum of an HND / B.Sc in Computer Science, Computer Engineering, or a related field.
- At least 1 year of relevant work experience in a similar role, preferably in an IT support or technical assistance capacity.
- Sound knowledge of software testing methodologies and quality assurance processes.
- Good Knowledge of common operating systems (e.g., Windows, macOS, Linux) and office productivity tools.
- Experience with remote support tools and ticketing systems would be advantageous.
- Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the mail.
- ICT Jobs in Nigeria jobs
- IT Support Officer jobs